Understanding your out-of-network benefits
Step 1 — Call Your Insurance Provider
Before your first appointment, call the member services number on the back of your insurance card. Ask the following questions:
• Do I have out-of-network mental health benefits?
• What is my out-of-network deductible, and how much have I met?
• What percentage of the allowed amount do you reimburse for out-of-network mental health services?
• Is a referral or prior authorization required for out-of-network mental health care?
• How do I submit a superbill for reimbursement?
Step 2 — Attend Your Appointment And Pay At Time Of Service
You pay your provider directly the day of your appointment. We accept credit cards, debit cards, HSA, and FSA.
Step 3 — Receive Your Superbill
Once a month our system automatically emails you a superbill — a detailed receipt that includes your provider's name and credentials, the date of service, the CPT (billing) code, the diagnosis code (if applicable), and the amount you paid. This is everything your insurance company needs to process your reimbursement claim.
Step 4 — Submit To Your Insurance Company
Submit your superbill directly to your insurance company by mail or their online portal. Your reimbursement check or direct deposit should be sent directly to you.